Client Policy

It is our intention to provide our guests with a professional and therapeutic onsite massage. The following policies and procedures serve as a guide for first-time and regular onsite massage clients of The Balance Holistic & Clinical Massage Therapy.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies.

Your adherence enables you and all of our clients to receive the very best we have to offer. Please become familiar with all of the policies below.

Appointments: When scheduling your appointment we require a $20.00 deposit which is deducted from the cost of your service when you arrive for your appointment. We waive the $20.00 booking fee for those who have purchased packages.

Late Arrivals: Please be on time for your appointment. If it seems you’ll be late, please call the office and depending on how late you’ll be, we will determine how we will handle your session. If you arrive later than 15 minutes past your appointment time, you may not receive the full 60 or 90 minute session and will be charged for the full price of the massage. If we don’t receive a call, we will assume the appointment is cancelled.

Cancellations: We frequently receive requests for appointments daily and clients who don’t cancel their appointments within 24 hours prevent others who would like to schedule from doing so. We require a 24 hour notice for cancellations.

If you provided an email at the time of your appointment, you will receive an email with the date and time of your appointment. We do not call to confirm or call to remind you of your appointment. It’s your responsibility to add this to your calendar.

Cancellation Penalties:

  • No Show or cancellations not received within 24 hours is an automatic loss of your deposit.
  • For packages purchased with a no show, no cancellation phone call within 24 hours, you will lose one visit on your package for every no show or no cancellation.
  • Frequent or habitual last minute cancellations of appointments may be required to prepay for their future services and will be required to pay the full price of the massage appointment time you missed. You may also run the risk of being terminated as a client.
  • In the event of a legitimate illness and you need to cancel at the last minute, you may still incur a charge of 50% of the massage price.

Virus/ Illnesses: If you have a cold, flu, fever, skin condition or any other potentially contagious condition, please reschedule your appointment until you are symptom free for 48 hours. Following this guideline protects our therapists from contracting an illness and passing it on to other clients.  If you do arrive ill, you will be asked to reschedule your appointment and may incur a fee if you haven’t called to reschedule.

Health Disclosure

At your first visit you’ll be asked to fill out an intake form. It is highly important for your safety and for ours that you indicate any and all previous and current medical conditions including medications, surgeries, allergies, accidents, falls and especially any infectious diseases, or skin conditions. This policy is mandatory.

On return visits you’ll be asked verbally to tell us if your health has changed or as stated above any new conditions including infectious diseases, accidents, falls, surgeries and medications. Most of the time your disclosure will not prevent you from receiving a massage, however certain conditions may need special considerations and it is highly important for you to disclose your condition.

We follow HIPPA guidelines and practices.

 Payments/ Refunds/Gratuity:

We accept all major credit cards with the exception of American Express; cash and check are also accepted.

No therapist will solicit tips but gratuities are gratefully accepted.

It is the responsibility of the client to fully express session expectations prior to the start of any session. Therapists will revise session plan to meet those stated expectations as long as they are made prior to the start of a session.

No refund will be made for services provided.

In lieu of a refund, a discount off subsequent sessions may be offered.

Should a client decide to discontinue a session that is in progress, charges for the full session may be assessed.

Keeping the Peace

We strive to provide a quiet meditative environment. We ask that you respect the peace by speaking in hushed tones, both upon arrival and when relaxing in our lounge post massage. The peaceful environment is part of the unique experience at our center.

Professionalism

All therapies are professional, therapeutic massages. There will be no sexual contact or conduct at any time between any client and a therapist. Our highly experienced therapists have graduated from accredited schools of Massage Therapy and are licensed and studied at the practice of clinical/ therapeutic massage. Should a client behave in a manner that violates this professional boundary, the session will be ended and the client will still be required to pay for the session in full; client will be asked to not come back.

4 Main Stress Triggers : What or who should we blame?

Number 1- Emotional Stressors: Is our society’s conditioning to blame?         

Emotional Stress

                    Emotional Stress

Stress is the term we give to our experience of stressors, so what are stressors?What causes our systems to work harder with less energy to try to maintain a healthy non-toxic environment?

 Emotions are the number one cause of stress. Our Society’s conditioning toward emotionally supporting each other has led to a society with very unhealthy habits of emotional expression. Anxiety, depression and fear are compounded by threats to self-esteem.

Touch is the oldest and most potent form of emotional support. Everybody on the planet is suffering from their own specific version of “I’m not good enough, or lack of self acceptance.”  On the other hand touch is interpreted by your physical body as “I accept you exactly as you are, right here right now.”

Pain, the second highest trigger for stress

 Stressor 5Pain from injury and disease are the second highest cause of stress. it is now widely believed that painful psychosomatic conditions such as fibromyalgia are emotionally based. Massage causes your body to release endorphins which is your body’s natural pain killer and healing hormones

Stress Trigger number 3– Toxic substances and stimulants

Excessive intake of toxins such as medication and stimulants is number Stressors 6three on the list of stressors,it’s amazing considering how tough and disease resistant indigenous people are. It really is incredible how wrong or misguided we are with regard to who we are and how we function and behave for optimal life experiences.

Massage increases circulation which flushes our our system and tissues, it also induces homeostasis which enables the body to detoxify itself naturally. Lymph massage is an excellent way to boost your immune system while helping the body to flush toxins.

Environmental exposure the fourth trigger

Environmental exposure to stressors is number four on the list. Massage increases our immune system helping us to meet daily stressors in our stride.  Number 5 and last but  not least is pathology, distress producing pathology’s are awful for those experiencing them but in general pathology only makes up a tiny fraction of a percentage of stress in our population. People with a distressing pathology have already discovered massage and have already made the massage lifestyle choice.

So there it is, we have mental stress and physical stress, most of which is a product of our society. Everyone has their own unique stress re-activity, a combination of internal responses, sometimes seemingly completely unrelated to the internal or external stressor or trigger. Conditions like hair loss and other such conditions that doctors can’t explain are attributed to this non-specific stress re-activity.We are exceptionally well designed to deal with short bursts of even extreme stressors. Just like a zebra being chased by a lion, the zebras stress re-activity, like our own stress re-activity is rapid and efficient.

If Prolonged Stress is the problem

Using Massage as Your Medicine is The Answer

Stressors 3Prolonged stress is the problem, how to recognize and deal with it is the answer. Situations of prolonged stress such as divorce or job loss can wear down our mental, emotional and physiological stress re-activity; in short we become sickly, grumpy and emotionally over reactive to even small minor stressors or triggers. Our immune system is compromised, our digestion is thwarted and our sleep pattern is affected.

Chronic intermittent exposure to mild, moderate and high stressors such as work, deadlines or exams will result in the same sickly, depressed and over reactive emotional responses. Which makes me wonder if teenagers are actually going through a “phase” or is it more likely the accumulated affects of stress?

Chronic stress, such as skipping breakfast,  a horrible commute to work, poor work environment, finances, relationships, over the years all add up to poor mental efficiency, ill health and irritability, all commonly know as good days and bad days syndrome. Good days and bad days are not how we were intended to experience life. We are designed to have upward of 98% good days.

In the previous post we wrote about mammals living 12 times their sexual maturity age, that means that living to be 144 would be something to look forward to if 98% of our day were stress free.

The remedy is literally in your hands. Massage clinically reduces stress, induces relaxation mentally, physically and emotionally. Relaxation is the cure (that’s why they have beds in hospitals.) A massage lifestyle can create the life-saving habit of relaxation.

Stress Reduction is in your hands

Stress Reduction is in your hands

We invite your comments and questions about stressors and triggers. What is your first line of defense against stress? How do you remedy stress?

Discover our relaxation treatment and give us a call to learn more about other types of massage and energy medicine that can assist in your total relaxation. Our studio is designed for your ultimate experience, in fact we are dedicated to providing you a unique experience every single time.

Did you know you were meant to live 144 years?

Your body’s amazing ability to respond to stress

stress blog 1

Stress is defined as the body’s specific and non-specific response to any demand made upon it. Your body is made up of many systems that need balance or homeostasis, an environment conducive to proper function. Stress could be described as the effort your body makes as a whole and systematically to maintain this balance, i.e. when you are cold you shiver to produce heat, when you are hot you sweat to cool down. These are your body responses to the stress of overheating and being too cold. There are a multitude of cellular and systematic adaptations and changes made every second in your body to maintain a healthy nontoxic environment.

You were designed to live to be 144 

The biggest misunderstanding about stress is not about how your body reacts to stressors but what your body’s natural state of operation is, your modus operandi. The physical and emotional state you are supposed to spend 98% of your life in, is not the lifestyle that is perpetuated in today’s modern society. If you can predict a mammal’s life expectancy by multiplying their sexual maturity by age 12, our bodies are designed to last 144 years with basic maintenance. This gives you some idea of how far removed from our natural state we are.

stress blog 3So what happens when you encounter a stressor or stress trigger? Well, first the stressor is recognized, this is the alarm stage, cortisol the body’s stress hormone is released, you get ready for fight or flight. This is an immediate reaction. The second stage is the adaptation stage, your body’s systems try to perform at a higher pace to give you a chance to get out of the stressful situation. You only have a limited amount of energy reserve for this adaptation stage and everyone’s amount is different. So your lifestyle of prolonged low, medium, stress blog 2and high stress cause your stress adaptation energy reserve to deplete. This energy reserve is essential for survival, so when it is depleted it draws energy from other systems, usually your immune or digestion. Eventually all of your circadian rhythms will be affected. It is this constant drawing of energy that eventually causes a breakdown in one of your systems, this is what the doctor is talking about when they say you have a stress related illness.

Stress is NOT a disease

So stress is not a disease rather it is a culmination of symptoms of stress, the constant drawing of energy from other systems that causes poor performance are described as ill health. This constant poor performance on low energy leads to disease. The physical and emotional effects of your body’s stress response are pervasive whenever pain, worry, prolonged discomfort and grief are present.

Would you like to know the cure for stress?

It’s not a magic pill or surgery, it’s relaxation! Relaxation is the only way your body can refill your stress adaptation energy reserve. The habit of relaxation is the only way we can avoid stress related issues in life.

stres blog 4Massage is the number one prescribed clinical treatment for stress and relaxation. Massage induces homeostasis and relaxation immediately, the habit of massage or a massage lifestyle is your number one combative and preventative medicine against stress related illness.

Have you recently been diagnosed with a stress related illness? We would love to hear about what your physician has prescribed to remedy the illness. We encourage you to leave a comment below or give us a call at 248-542-3073 to learn more about relaxation treatments.

A client is a person who is able to make decisions about their health. Do you want to be a client? if not just wait and become a patient.

Thrive or Survive: Massage & Extreme Self Care

 

Thriving and surviving are reflections of our subconscious attitudes, attitudes of self worth and poor opinions on life and what it should be. We don’t make our choices based on our reality; we make our reality based on our choices. Our emotions dictate our actions, but science has proven that our actions will dictate our emotions. Act happy to be happy. Thriving and surviving are both choices, surprisingly; just getting by takes way more energy than thriving.

People who thrive take good care of themselves and I am saying that people who choose to take good care of themselves will thrive. Small lifestyle changes like massage for health have a huge positive snow ball effect on every aspect of our lives.Massage Therapy, a mind, body experience

Our emotional energy creates our reality, the stories we tell ourselves create our emotional energy and we act accordingly. Acting, for example “fake it until you become it” is a proven road to success. If you physically express something you will generate the matching emotions and create that reality, this is the law of attraction.

Mohammad Ali took this a step further; he always did a power pose, arms raised above his head in triumph when he declared” I am the greatest”, and he did this before he won anything. So physical expression and physical action create physical reality. If you choose massage  as a conscious mental and physical expression of self love and acceptance the universe will read this as an” I choose to thrive” statement  and your reality will reflect this, it’s a universal law. As a result of the massage you will generate the same emotional energy as those that do thrive and like magic the universe will match your reality to your energetic vibration. If you are waiting to be a success before you take care of yourself, “spoiler alert”, it’s not going to happen. “Happiness comes before success”.

Taking care of yourself, choosing to thrive now, mimicking the life choices of those that do thrive is a guaranteed recipe for success, Certified Life Coach Sue Birkam has coached me and this is what she has to say. , “When we are not thriving we have bought into a belief system that no longer serves us and we make choices and decisions about what life “should” be based on the perceptions of these beliefs.”

When we decide to unlearn the beliefs and habits that no longer serve us only then can we re-write our new life script. Before we can explore the rooted patterns of beliefs that have driven our lives up to this point, it is fundamentally important to start with selfishly motivated self-care and cease putting others agendas before our own.hyp

If we deny ourselves self-care we have less of a chance of having the energy or the capacity to thrive and instead find ourselves in survival mode. Self-Care is essential as it is simply meeting our basic needs. When you think of self-care you may think of eating, resting, taking time for ourselves—all accurate.  In order to truly thrive instead of survive; the opportunity exists for a level of extreme self-care that you may not have considered.  This includes stress elimination not stress management,  emotional , mental and spiritual balance,  self-empowerment, setting wider boundaries, physical attention including healthy eating, exercise, regular expert massage, meditation, proper breathing, your home and work environment and significant  but often never achieved is the ability allow pleasure into our lives.  Do you Thrive?  Or are you merely surviving just to get by? . . . .

WE KEEP OUR ISSUES IN OUR TISSUES

I believe that we are a soul with a physical body to expresses our authentic selves. When we physically express our authentic personalities we thrive and experience
vitality. When we physically express attitudes that are not in alignment with our unconditional authentic selves we experience stress.

Stress is defined as two opposing forces pulling away from each other.  We have an authentic personality and what some call a fear based or ego personality. No matter how clever we try to become our ego based personality cannot change our authentic personality. All the effort we make to not follow our authentic personality results in the stress that we experience in our physical bodies, hence the expression “we keep our issues in our tissues”.
Healing HandsAt our massage studio in Berkley we practice Clinical or western medical massage
and Holistic massage techniques, i.e. Reiki and Thai massage. After a massage, our clients are treated to tea and encouraged to relax, allowing their treatment to integrate and really soak into their bodies, even our clinical clients are encouraged to journal and expect emotional energies to surface. This is because our physical bodies mirror our emotional bodies, and when you remove the toxins and release the tense muscles caused by stress the emotional energy naturally comes to the surface in order to release as well. If you are aware of this and are willing to let go of the attitudes that caused the stress in the first place, massage, is an amazingly healing process. If the connection isn’t made, you will blame the tense muscle in the same place all the time on the physical rigors of life.

The ancient Toltec believed that as spiritual beings we have the power to create our personal realities, and those we created through physical expression, especially through our words. Our words are an expression of our subconscious beliefs, or
more accurately what we choose or agree to believe. When we agree with someone we share their reality. I believe that people inherit or grow into the attitudes that cause bad backs or knees rather than inherit genetic bad ailments. I read that Hawaiians once used massage and energy healing to remove every physical, emotional and mental trauma from adolescents in a ceremony to prepare them for the adult journey of their lives, like  a clean slate. I’m sure this looked like magic to the first visitors to the islands, but it made me think about all the dysfunctional beliefs I could be carrying from childhood into adulthood, more
importantly how these subconscious beliefs affect my life now, and how can I release them permanently.

The earliest physicians used massage and diet as their main arsenal against disease and illness, responsible for the health of emperors in ancient Japan these healers were on call 24 hours and ranked very high in courtly life. They’re earliest
writings and medical texts on massage all describe beginning treatments with a prayer, addressing the spiritual body first, then the emotional, the mental and the physical. They knew that understanding the spiritual, emotional and mental was just as important as physical knowledge of the body.We experience emotional energy flowing through our bodies every second, yet the connection between physical health and emotional health is greatly overlooked.Massage relaxing vector art

We spend billions of dollars dissecting cells and dosing them with chemicals aiming for results that ancient wisdom tells us can only come from within.We have all heard that chicken soup cures a cold, but few make the connection that a good diet is good for a life, this is the same for massage, a massage is great when you want to feel better but regular massage is better if you want to feel great. We are just not used to feeling good most of the time, it’s like we have forgotten that feeling good is our natural state. When you are feeling good you’re thinking well, and if your thoughts are creating your reality then feeling good is the answer to changing your reality, not vice versa. Massage is 100% potent, feel good, all natural, clinical medicine.

Think about how your emotional stress affects your physical well being and what you do to release it . . .?

Manifesting Unblocked A Free Talk and Discussion Event

 

“What ‘s getting in the way of attracting or manifesting what you desire?”

September 30, 2014 from 7:00 PM-8:00 PM 

at The Balance Holistic & Clinical  Massage Therapy

3250 Coolidge Hwy., Berkley, MI. 48072 

For More Information Call: 248.542.3073

Join Counselor & Certified Hypnotherapist, Phil Rosenbaum, MA from The Self Esteem Academy and Reiki Master Teacher & Energy Practitioner, Aoghain Lakes, Owner /operator of The Balance Holistic & Clinical Massage Therapy Studio, for this informative free talk.  The talk will focus on the subconscious mind and the blocks keeping you from manifesting or attracting what you want to create in your life and  will discuss with you  about the methods to first identify and then eliminate subconscious blocks.

You and your subconscious mind

If you’ve watched the movie The Secret and you’ve made a vision board with clear intentions… and you are still waiting then this talk is for you.

  • Learn about the subconscious blocks keeping you from attracting and manifesting  abundance, prosperity, the career position you desire, the relationships you want and the happiness you seek.
  • Participate in a demonstration to discover how powerful your subconscious mind & beliefs really are.
  • Learn about unconscious or subconscious resistance and the steps to unblocking beliefs and  limits to manifesting your desire.

 

 

What’s Not Working With Your Law Of Attraction Attempts

Removing the blocks to manifesting

“You can’t consciously manifest what you subconsciously don’t believe”.

“You manifest with your beliefs and your emotional energy or vibration. Everything that you

Radiant Subconscious

Radiant Subconscious

see has already been manifested”.

When you observe a situation you don’t like you accept this as the truth or nature of the universe, when in fact the bad situation you are witnessing was manifest sometime in the past through fear based belief and emotional energy. You are accepting the results of fear based manifesting as the only truth or possibility of our universe instead of accepting your amazing ability to manifest your beliefs and emotional energy as the true nature of the universe.”

Let me put it another way, when you observe the results of fear based manifesting and you accept the result as truth you cannot comprehend the possibility of manifesting a different much better new outcome.

You believe your created manifestations, usually fear based, reflect the nature of the universe, you are not realizing that your ability to manifest anything is the true nature of the universe

You believe the created is the truth not the creation process.

The process of creation or manifesting is the truth, the results are just there to physically show you the results of your specific attitudes i.e. love and fear.

“When you agree with something or someone you accept this as your reality, instead of accepting that yes, certain beliefs and emotional energy have manifested that reality, you agree that the manifest reality is the final, absolute and the only possible reality”.

You live in a participatory universe, completely capable of reflecting any belief and emotional vibration.

When a lot of people share the same beliefs they create a mass consciousness and share the same reality or dream. People who observe the mass conscious dream reality and respond emotionally to it are in fact just manifesting more of the same. When the mass conscious dream is good they feel great and when the mass conscious dream is bad they are devastated. This state of being is referred to as sleep walking, or emotionally reiki medreacting to old manifestations. Reacting to what has already been created, believing this is the truth of your reality and emotionally manifesting more of the same is referred to as being asleep. Realizing that these manifestations are just the result or reflection of an old mass conscious nightmare is called being aware.

What if I told you that visualizing an outcome, and choosing to (daydream) or focus only on positive and similar situations, real or imagined, was to be a conscious creator. That feeling good was the only objective, and with free choice you could choose any joyful scenario for your soul and physical body to experience. The emotional vibration of these thoughts would be reflected to you, by the universe, as your reality.

When everyone is asleep in a crazy nightmare the sanity of consciously choosing a good dream can seem bizarre.

“We are all manifesting our own realities. After reading books or watching DVDs like the secret Some people try to manifest consciously, and this works briefly until the novelty wears off then its straight back to manifesting their old inherited fear based subconscious beliefs.”

hypIt is very easy to pinpoint your old dysfunctional fear based subconscious beliefs, it is very easy to neutralize them and it is a pleasure to develop new pro conscious manifesting beliefs This is like detoxifying the soil of your subconscious, then returning the soil to its natural super fertile state, then planting the seeds of your manifest wish. There are many methods of manifesting, in fact there as many methods as there are people, that’s why developing your own technique with the correct principles is your only guarantee for success. I encourage your comments and questions regarding attraction principles, subconscious blocks to manifesting and look forward to responding to each one.

You live in a participatory universe, completely capable of reflecting any belief and emotional vibration.

Manifesting Unblocked is a program designed by Aoghain lakes: Reiki Master Teacher and Energy Medicine Practitioner and Phil Rosenbaum, MA Counselor, Certified Hypnotherapist. it’s a 6 week program developed to identify old fear based beliefs, neutralize them and replace them with positive joyous life affirming beliefs. The course will offer attendees the opportunity to detox from old beliefs and plant the seedlings for the life they want to experience. These techniques can be used at any time and in any situation. For more information you can call 248 542 3073. We are offering a free discussion and introduction on Monday September 30 from 7:00 – 8:00 Pm where all are invited to learn more about unblocking your subconscious beliefs.

You are constantly manifesting your reality. You are manifesting long held dysfunctional subconscious beliefs.

Massage antidote for stress

Massage: antidote for stress related illness.

Stress is the clinical term used to describe our body’s internal metabolic changes to stress 3remain in healthy life preserving balance with our environment. There are two stages of stress, alarm and adaptation. Our bodies have a limited supply of energy for each of these stages, the measure of this energy is known as our stress reactivity. When we are in good holistic health our stress reactivity is high, meaning that we can deal with stressors in a productive manner. It is important to note that stress is not the result of bad health or mood swings, it is the exact opposite, poor health and mood swings are the result of prolonged exposure to stressors without restoring our stress reactivity energy reserves.

Every body’s stress reactivity energy levels are different; however all of our stress reactivity levels diminish from prolonged exposure to stressors. Our survival depends on our ability to respond and adapt to stressors, therefore when our limited stress reactivity energy levels drop our body diverts energy from other body systems, the first system is usually or immune system.

stressChronic intermittent exposure to stressors like work deadlines, stimulants, emotional trauma and  even weather etc deplete our stress reactivity energy levels which in turn causes us to drain energy reserves from other body systems which is what leads directly to stress related illness.

Stressors and the severity of the stressors can be real or imagined, fear, treats to self esteem, challenge, change, Injury, illness, pain, fear, excessive intake of stimulants, environmental exposure, grief, emotional traumas are all stressors that we can make even worse in our mind if we have depleted stress reactivity energy levels. Our responses to perceived stressors are programmed from childhood into our subconscious. At our studio in Berkley we offer a five week, fully comprehensive and integrated self hypnosis learning program, identifying negative subconscious beliefs, neutralizing them and positively rewriting the script for a life we do want to experience. Self care and thrive is a habit just like self destruct and live miserably is a habit, which would you choose if you could ?

When we exhaust our stress reactivity energy levels we exhaust our  general health and mood, signs of acute stress response or alarm stress response will then occur in the event of minor stressors, in short we over react and even experience complete breakdowns.

The number prescribed antidote for stress related illness, which I believe is all illness, is relaxation, that’s right people, this is why they have beds in hospitals.

It’s the prolonged exposure to stressors which we call worrying and now accept as our normal state which does all the damage, the first signs of this damage is insomnia, restless sleep, poor digestion, over reacting or flipping out over small stuff that our society is so familiar with that it appears normal or understandable. Relaxation is the cure everybody, and massage induced relaxation is the number one holistic prescription for young woman getting a traditional massagerelaxation. The body’s response to massage is not only the rejuvenating effects of the endorphins it creates but the increased elimination of metabolic waste or stress toxicity. The energetic results of saying yes to yourself and taking physical steps to care for yourself can only be described as magical as the results will be noticed in every aspect of your life.

Stress is defined as non specific body responses that our body naturally does to preserve life and a healthy balance between you and your environment. These responses are internal with external results. These responses deplete energy reserves. If these energy reserves are not replenished through relaxation and stepping away from our stressors, mentally and physically then we will drain energy from all of our other metabolic systems. Our lifestyles of deadlines and expectations continuously depletes our life energy reserves and our lack of habitual relaxation and rejuvenation eventually leads to break down, most of our lives are spent in a state of poor maintenance, and only when we experience a full system breakdown do we look for a magic pill. The cure is in our hands, a lifestyle of regular relaxation and rejuvenation. The stressors in life will come like clockwork and regular relaxation, rejuvenation and flushing stress toxicity from our bodies is the number one clinically proven prescription. You do the math, regular massage saves you money, keeps you feeling great, optimistic, well rested and energized.

relaxedAt the balance massage studio in Berkley we have a full range of package deals that cater to recovering from stress exhaustion, controlling stress and maintaining a stress free life style. See for yourself, our clients are very happy and only getting happier.